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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-20-2024 12:07 PM

HP Recommended
Product: HP OfficeJet 250 Mobile All-in-One Printer
Operating System: Microsoft Windows 11

My HP 250 mobile is printing as normal. However, the scan facility shows a full of black page. The last time I used this function ( a couple of months ago) it worked fine.

The scanner takes the paper in but when I see the scan on the screen, it is just a black page. I tried turning the paper over just in case I was going it the wrong way round and received the same black scan. I tried to calibrate the scanner but it wouldn't work and i got an error message. I turned off the printer and removed the battery and even downloaded the latest updates but its still not working.

How can I solve the issue?

3 REPLIES 3

‎01-20-2024 01:15 PM

HP Recommended

How does it copy? If the copy isn't OK, then you have a defective device that needs to be repaired/replaced.




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‎01-21-2024 05:55 AM

HP Recommended

Its copying black as well. Only printing from the computer or phone is working perfectly 

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‎01-21-2024 09:04 AM

HP Recommended

That confirms you have a defective device. There is nothing you can do, the printer needs to be repaired/replaced.




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