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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-02-2024 10:41 AM

HP Recommended
Every scan is crooked when I open it as a pdf. I have tried the document feeder and I have used the flatbed. I am so confused because when I put it on the flatbed it should be straight, but it's crooked. I would appreciate any help you can provide.
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1 REPLY 1

‎01-02-2024 11:09 AM

HP Recommended

Your MFP may have a scan calibration tool as described in this document

 

If you put the paper on the glass and scan using HP Scan or HP Smart and the image is skews then it needs to be calibrated or repaired. 

 

If no calibration tool then the scan mechanism must be loose.  Open the flatbed and try watching the scanning device as it moves down and make sure it is always parallel to the top edge and that both the left side and the right start moving at the same time.

 

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