Scanning does not regard page format

[cycroft]

Scanning to PDF via HP Smart Scan does not regard page format on HP MPF182n.

No matter whether you choose DIN A4, Letter, Whole Scan Area the resulting PDF file will always get the page format 656x927 mm. This is not DIN A4 which has 210x297mm. 

Please fix this ASAP. 

[praveenbv]

 Hi@, Welcome to the HP Support Community!

I understand that Printer you need to change setting the size to 100% with the Resize setting option..

Request you to follow the below troubleshooting steps from the document fix :-

This referring Document   How to Copy

If you are using software to print, the Scale (size of the print) is controlled in the software used to view and send the job to the printer.

 How to > topic Print > subject list Instructions & Settings

Printing Documents (Windows)

How to Print Photos (Windows)

   Changing Font Size in Printed Documents or Web Pages

 Print Driver Settings Guide (Windows)

If printing from your web browser, settings are found in the print window or perhaps in Page Setup.

Examples...

Adjust a full website view before printing the website/document

PC: 

Ctrl +    (Control key and Plus key at the same time > page contents larger)

Ctrl -     (Control key and Dash key together > page contents smaller)

Ctrl 0    (Control key and 0 (zero) > reset page to Default)

Examples

Firefox > File > [Print] > Print Preview >

Scale: Select Percentage OR Shrink to Fit

Page Setup > tab Format & Options (wording varies)

Internet Explorer > File > Print Preview >

Shrink to Fit > Fit the page contents to paper

OR

Internet Explorer > File > Page Setup >

UNCHECK Enable Shrink to Fit >>   Set page contents at 100%

Open Edge browser > open your URL / website > Settings (three dots, upper right) > Print > More Settings

Chrome > Settings > Print > More Settings

• If margins are left at Default, the print may start 2 inches from the top of the paper >> check!
• If needful, adjust your margins and / or settings to Fit-to-Width
• Switch on / off printing of Headers and Footers
• Depending on your version of Chrome / OS, access Chrome Settings
• Page Range is controlled in "Print using system dialog..."

PDF Print Scale

Example using Adobe Reader DC

Open PDF file

Click print icon

In Page Sizing & Handling

Set Size / Scale

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

.,,, 

[cycroft]

Sorry. But your answer does Not solve the Problem. I want to have a PDF with the right Page Format and send this to Somebody Else. I NEITHER WANT TO PRINT ANYTHING NOR COPY ANYTHING.

[Dragon-Fur]

Apologies for jumping in unannounced.

@cycroft 

No need to apologize.

This might simply be a misunderstanding.

Scanning is subject to the limitations of the hardware plus the software / application used to scan and save the content.

Found this printer:

HP LaserJet Pro MFP M128 series 

This model supports the Full Solution Software:

HP LaserJet Pro MFP M127/128 Series Full Software and Drivers 

and likely HP Smart for Windows

HP Printers - Using the HP Smart App (Windows 10)

Printer Specifications include the following:

Scan Size Maximum (ADF, Imperial)	8.5 x 14 in
Scan Size Maximum (ADF,metric)	216 x 356 mm
Scan Size Maximum (flatbed, imperial)	8.5 x 11.7 in
Scan Size Maximum (flatbed, metric)	216 x 297 mm
Scan Size Minimum (ADF, imperial)	6 x 4.5 in
Scan Size Minimum (ADF, metric)	152 x 114 mm

Original message / post content

Scanning to PDF via HP Smart Scan does not regard page format on HP MPF182n.

No matter whether you choose DIN A4, Letter, Whole Scan Area the resulting PDF file will always get the page format 656x927 mm. This is not DIN A4 which has 210x297mm. 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

656 mm in inches = 25.8 inches

927 mm in inches = 36.5 inches

That result seems inconsistent with what the printer can do.

I cannot explain how you are getting a 25 x 36 inch scan size (opened and viewed at 100%).

Example - HP Smart - Windows - Scan - Document

HP_Smart_W10_Scan_Document_Screen_5

So - what?

Not sure.

It should not happen that you can a document and end up with a giant "poster" sized document / file.

Trying again with HP Smart:  If you are using the ADF to scan a document, try selecting the A4 page size as shown in the example.

If you are indeed stuck with a giant "poster" sized document,

That is, for some reason, you don't have your original A4 document used for the original scan,

Use Adobe Reader DC (as shown in the post from @praveenbv) > Print the file at a reduced size that "fits" on your A4 paper,

Avoid HP Smart >> Scan printed document into your computer using HP Scan (part of the Full Solution software).

Send that file to the recipient.

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP LaserJet Pro MFP M128 series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[JetA1]

I have the same problem. But the answers are not helpful...

I have a OfficeJet Pro 9020 and use the HP Smart app. Although I select A4 (which is 210x 297 mm) as the format / scan area the resulting PDF-document is 656x927 mm (with 300 dpi) and 326x461,4 mm (with 150 dpi). This behavior is new! I have scanned hundreds of documents in the past 12 months. But since a few days the scan result has the wrong format. Was there a software update recently?

[Dragon-Fur]

@JetA1 

And All...

It has been discovered - and has been reported to HP - that the phenomenon you describe is likely a result of HP Smart changing the output to "inflate" the size, both Page Size and File Size, too.

The answers are not helpful because, at the moment - at least at this writing - there is not a known solution using HP Smart.

Workarounds:

• Use a different scan software / application.
• Accept that the application is not working properly right now and Print the file at a reduced size.

Example

Printing at Actual Size won't work because the file structure is damaged.

Printing at "Fit" shrinks the file down to a size that fits on the paper.

What else?

Wait.  The fix will likely take the form of a new version release that includes a solution to the problem.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"