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‎03-14-2021 03:52 PM

HP Recommended
Product: HP Officejet Pro Premier

All of the sudden I can't use the document feeder to scan a multiple page document. All I get sent to my computer is a blank page. This was working fine on Friday March 12th,  but won't work today. Any ideas?

Category:
1 REPLY 1

‎03-17-2021 03:14 AM

HP Recommended

@pfwsimpson, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Are you using Win PC or a Mac?

 

Try making a standalone copy from the feeder and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Are you able to print fine from a computer?

 

For more info, refer to - How to scan with an HP printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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