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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 5258 All-in-One Printer
Microsoft Windows 10 (64-bit)

When i use the scan option directly on the printer/scanner, I get this message:

"Visit 123.hp.com to get the HP Smart App or other HP scanning software for your printer."

I've used this function for a long time and it worked fine up to recently.

Help!

This has always let me simply scan pictures or pages directly to my computer without using a program on the computer.

1 REPLY 1
HP Recommended

@Askwira 

 

Welcome to the HP Community Forum.

 

Start here:

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

Additional information...

 

Even if you are not directly using it,

The full driver printer software should be installed (and functional) on the computer.

 

The message seems to be describing a situation where the printer software is not installed -- or perhaps the software is installed but is not working correctly.

 

Example - Full Feature Software - Windows - Installed

Programs_and_Features_Printer_Desktop_Icons_9Programs_and_Features_Printer_Desktop_Icons_9

 

 

Try / Consider

Restart Everything, including the router that controls your network

 

If that does not work,

Try / Consider

 

=========================================================

Printer Software

 

If the printer software is already installed

(then)

Uninstall all the printer software in Control Panel > icon view > Programs and Features

Check / Remove any printer in  Control Panel > icon view > Devices and Printers

Restart the computer and log in

 

Next,

Install a fresh copy of the Full Printer Software

Restart the computer and log in

 

 

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

 

 

Optional --  Use or Ignore as suits your situation

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

Preparation

 

  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

 

NOTE:  If the printer also installs Help files - Uninstall the printer help file package from Programs and Features when you are uninstalling the main printer software.

 

  • >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

 

Continuing

  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

 

  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

 

Next,

Installation

  • Download and Save the Full Feature Software Web Pack installation package
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
  • After the software is installed, Restart the computer and log in

 

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

 

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

 

 

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

 

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 5258 All-in-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.