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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-17-2020 10:58 AM

HP Recommended
Product: Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

When I load multiple pages into the document feeder to scan, it  scans just one page and then I must go through the scan process again.  Is there a way for the document feeder to feed pages automatically?

 

Thank you in advance

Bob H

3 REPLIES 3

‎08-20-2020 12:30 PM

HP Recommended

@rj7500hen1

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

May I know which App are you using for scanning?

 

Please ensure the Firmware is up to date. Link: https://support.hp.com/in-en/document/c02919168

 

Keep me posted 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎08-20-2020 01:10 PM

HP Recommended

I'm using  Paperport 14 to scan.  It gives me the option to scan from the document feeder but I still have to scan each page separately

 

Bob

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‎08-21-2020 11:25 AM

HP Recommended

@rj7500hen1

 

We could try a Semi Full Reset

 

This support channel is in English only, request you to post the query in English and I'd be glad to help.  


Please check your private message icon on the upper right corner of your HP Forums profile.
 

Thank you

KrazyToad
I Am An HP Employee

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