Scanning from your laptop with the Envy 6000

[ploppo2]

I am trying to make a scan with my printer from my laptop. As it is a WIFI-connected printer, I expected to be able to scan by WIFI from my laptop as well.

The SMART-software package that goes with the printer requires me to constantly login with an internet connection to make a scan. My laptop has its internet by WIFI, so I can choose to have either internet or a connected WIFI-printer.

Does that mean I cannot scan wireless from my laptop or am I missing something here?

[sandytechy20]

@ploppo2

Welcome to the HP support community.

I understand that you are getting a scanning connection error, I am glad to assist you.

Are you able to print via WiFi?

If yes, follow these steps to fix the issue:-

Use HP Print and Scan Doctor (Windows)

• Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
• Make sure paper is loaded in the main tray, and then turn on the printer.
• Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
• On the welcome screen, click Start to select your printer and run the diagnostic.
• If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

Check Windows Image Acquisition settings

• Windows Image Acquisition (WIA) allows communication between the computer and scanner. If WIA is not on or running correctly, scan jobs can fail.
• In Windows, search for and open View local services.
• Next to Windows Image Acquisition (WIA), check the Status and Startup Type.
• If the status is 'Started' or 'Running' and the Startup Type is 'Automatic', WIA is working correctly. No further action is required.
• If the status is 'Disabled' or blank, continue with these steps.
• Right-click Windows Image Acquisition (WIA), and then select Properties.
• On the General tab, select Automatic from the Startup type drop-down.
• Under Service status, click Start.
• If the Start button is grayed out, return to the Services list and make sure the following services are running and set as Automatic.
• DCOM Server Process Launcher
• Remote Procedure Call
• RPC Endpoint Mapper
• Shell Hardware Detection
• Try to start WIA again.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.