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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-08-2020 06:34 PM

HP Recommended
Product: HP Officejet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

When scanning multiple pages, and using the auto feed, 2 sided, more often than not the document is saved to a jpeg rather than pdf. I’ve checked my default setting and it’s set for pdf. Any advice?

1 REPLY 1

‎09-11-2020 07:48 AM

HP Recommended

@MaryD84, Welcome to the HP Support Community!

 

Which app are you using to scan?

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

 

If you were already using this app, you may reinstall it from the Windows store.

 

If the issue persists, Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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