Scanning issue

[AnnC31]

I am suddenly having problems scanning to emails on my computer.  Error message on printer/scanner says:

"The printer could not connect to Web Services.  The server might be busy or temporarily unavailable. Try again later"

I was able to scan to email for years without this problem....Suggestions??  What is Web Services ??

[Dragon-Fur · Accepted solution]

@AnnC31 

Welcome to the HP Community.

Open

 User Guide

Read the Chapter on Using Web Services > Starting on Page 29

Web Services is the mechanism that connects your printer to the Internet.

This is different from your printer connecting to your local Network.

Sometimes the issue is merely a loss of connection that can be resolved on "your side".

Stop Web Services on the printer

Wait one or two minutes

Start Web Services on the printer

Open website:  HP Smart / HP Connected 

Open category How to > Turning On Web Services  (Includes “Turn off Web Services” help)

What if?

Sometimes the issue is outside of your control.

This means the service might be down in your region or perhaps the service is running but there are other external connection problems.

The only advice we can provide:  Wait, wait, wait - Try again later.

What?

We do not have any control / access / information on Web Services.

The entire process is outside the influence of the HP Community.

Waiting generally works - nothing else we can offer impacts the outcome.

For those reading:

If you have either an HP+ printer or an Instant Ink subscription, contact Support for that service.

HP+ Printer Service

Printer and  HP+ service

Open your HP+ Printer Homepage > Concierge Help > Click the Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

Instant Ink Subscription

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Contact >>   HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
3. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 7640 e-All-in-One Printer series 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[AnnC31]

Thank you SO very much!  I am so happy to have found this community....my scanner is once again working perfectly!!

[Dragon-Fur]

@AnnC31 

Excellent.  "That's what we were going for."  Smiling.

You are welcome, Ann.

Stay safe - carry on.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"