Scanning issue

[dailyuser1000]

I have an HP Deskjet 2720e. Until recently I scanned documents through the HP Smart App without any problems. Starting 2 days ago, every time I try to scan a document, the following message appears: “Feature unavailable. This feature is not supported by the selected printer. Connect to a different printer to use this feature.” Any idea how I can fix this?

[Max3Aj]

@dailyuser1000, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The error you're encountering “Feature unavailable. This feature is not supported by the selected printer. Connect to a different printer to use this feature” usually occurs when there's a communication breakdown between the HP Smart App and the printer’s firmware. Here’s how to troubleshoot and fix it:

Restart All Devices:

• Turn off your printer, computer or mobile device, and router.
• Wait 30 seconds, then turn them back on in this order: router → printer → computer/mobile.

Check Network Connection:

• Ensure both your printer and device are connected to the same Wi-Fi network.
• Avoid using guest networks or VPNs during setup or scanning.

Update the HP Smart App:

• Make sure you have the latest version of the HP Smart App installed from the Microsoft Store or [App Store/Google Play].

Use HP Smart’s Diagnose & Fix Tool:

• Open the HP Smart App.
• Go to Printer Settings > Advanced Settings > Diagnose & Fix.
• Follow the on-screen instructions.

Remove and Re-add the Printer:

• In the HP Smart App, remove the printer.
• Restart the app and re-add the printer by following the setup prompts.

Reset the Printer:

• Unplug the printer from power for 60 seconds.
• Plug it back in and wait for it to fully power on.

Check for Firmware Updates:

• In the HP Smart App, go to Printer Settings > Printer Updates and install any available updates.

You may refer to this document - HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support