Scanning issue

[Vicky2855]

I can print on my envy inspire 7690e but it does recognise the computer when I try to scan to it

[Dragon-Fur]

@Vicky2855 

Welcome to the HP Community --

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@Vicky2855 wrote:

I can print on my envy inspire 7690e but it does recognise the computer when I try to scan to it

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No such printer "Inspire 7690e".

Perhaps your printer is one of the models in the Inspire 7900e series.

Next,

If you are running a supported version of Windows,

The following is likely your answer:

Install the full driver printer software

Open Desktop Shortcut Printer Assistant > Print, Scan & Fax >

Tab Scan > Manage Scan to Computer > Enable

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Printer Software - Full Driver

Reinstall the full driver printer software

-- Note --

If you do not want / need the added information, Scroll down to Web Pack Installation

Details / How-to / Examples 

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Easy Start Printer Setup Software – Offline Use Only

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so, near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done here

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Example - Printer Assistant / Scan Assistant -

Software / Desktop Shortcuts / Manage Scan to Computer

#2 Printer Assistant

HP_Printer_Assistant_HP_Scan_Assistant_7

-- Good Resource -- Save / Bookmark --

 User Guide - HP ENVY Inspire 7200e series - HP ENVY Inspire 7900e series

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

 OR

HP ENVY Inspire 7900e series  

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