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09-26-2022 12:18 PM
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.
In order to assist you better, let us know if the printer is connected to a Windows or a Mac computer or phone.
Also, let me know the version of the windows operating system installed on your computer.
Do not share any of your personal information such as serial, phone number, email ID, etc.
You may refer to this video link: https://www.youtube.com/watch?v=ZaUoHYq3KPQ
Take care and have a great day ahead.
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