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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-06-2017 09:55 AM

HP Recommended
Product: Office jet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I have downloaded the latest driver, but cannot get the scanner to scan from the laptop. The scanning to email works 100%.  When using the display op the scanner to scan, the following messages appears: The scan could not be completed.

Make sure that the computer is connected to the printer and try again.  I can open the HP dialog box and click on scan, but nothing happens.

 

Any suggestions?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2017 10:40 AM

HP Recommended

Hey , 

 

Uninstall the drivers . 

 

Go to devices and printers >> Remove all HP6900 Printers listed

 

Restart your PC

 

Reinstall the drivers using DVD or Downloading it from website. 

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my    efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

 

Take care now and have a splendid week ahead. 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-06-2017 10:40 AM

HP Recommended

Hey , 

 

Uninstall the drivers . 

 

Go to devices and printers >> Remove all HP6900 Printers listed

 

Restart your PC

 

Reinstall the drivers using DVD or Downloading it from website. 

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my    efforts to help.

 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

 

Take care now and have a splendid week ahead. 

Was this reply helpful? Yes No

‎03-06-2017 11:09 AM

HP Recommended

Thank you, Ratchet 31!

 

That sorted out the issue.

Was this reply helpful? Yes No

‎03-06-2017 11:14 AM

HP Recommended

Hi@watermat

 

Your Welcome.  🙂 🙂 

Was this reply helpful? Yes No
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