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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Jay1976
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Scanning issues

HP Recommended
HP Photosmart All-in-One printer D110a
Microsoft Windows 10 (64-bit)

Hello Community!

    Maybe this issues has been addressed but I hope to find a resolution without having to spend a lot of money. I have a HP Photosmart All-in-One printer D110a that has worked flawlessly for the better part of 6 or7 years. I have recently tried to open the Scanning software that comes with the printer (HP Solution Center) and it no longer opens up past the prompt. I have done updates for windows, made sure all the updates for HP are up to date, Uninstalled/Reinstalled the software for the printer and nothing seems to work.

 

Has anyone out there run across this same issue and if so how was it resolved? If this cannot be fixed is there an alternative software program that can be used?

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Dragon-Fur
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HP Recommended

@Jay1976 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

There is no actual fix for the interface - the old Solution Center, long unsupported, depended on Flash.

Flash is gone and not coming back.

 

OK...

The printer software itself - assuming it is still installed - is likely still usable.

Leave your printer software installed.

 

For example,

You should still be able to print from applications (Word, for example).

PDF printing is still likely possible using Adobe Reader DC

 

Scan

 

Scanning options are available - several scan programs / applications, in fact, are available for Windows 10.

 

Just one example,

1.  Start Scan using HP Scan executable

 

The exact name of the "HP Scan" executable might be different for one or another printer / software.

 

Example:

 

The old Solution Center Scan software is located in "Digital Imaging"

The name of the scan executable varies.

 

C:\Program Files (x86)\HP\Digital Imaging\bin\

OR

C:\Program Files\HP\Digital Imaging\bin\

 

Find and Double-Click on scan File name / executable.

 

For example:

 

hpiscnapp.exe 

OR

hpqkygrp.exe

 

=====================================================================

What else?

 

Flash has been permanently disabled as of 12-Jan-2021.

This causes the "startup" menu of the Solution Center to fail when you try to open the software.

 

There are scan options, both recommended and others that are "not supported" but do work according to those who have used them.

 

For those printers affected by the loss of Flash,

A collection of the recommended options (and examples) are included in this Post:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/My-printer-sfotware-dont-open/m-p/79605...

 

Message includes a link to the TKB article on the subject.

 

If you do not like the recommended options, do not want to use these, or wish to see more,

Search the Community for "Solution Center" - sort the results by Date - open / read those threads that are of interest to you.

 

Reminder:  The only actual solution is to replace the printer.

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Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

 

Dragon-Fur

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