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Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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I was able to scan up to today and now all of a sudden im getting an error message saying my all in one printer isnt able to scan? Anyone have this issue before?
HP Recommended
Welcome to the HP User Community.
Printer is Printer-First with an included a scan function.
Not sure if it is related in this particular instance -
In general, if the printer cannot print because it's out of ink, other functions might suffer.
What?
One of the options available after content is scanned in HP Smart is "Print" .
The application doesn't know which option will be selected and might simply be stuck because of the low-ink problem even though you are not (yet) using the print option after scan.
Yes, I know - kind of a reach... likely unrelated -- OR might be worth installing ink to fix the low-ink.
Not your problem?
Ignore and try something else...
For example,
Could be a connection problem - Try either Restarting the printer and the mobile device
Could be an app problem - Try uninstalling the app > Restart your device (phone) > Install a new copy of the app and start over.
Not your problem?
Ignore.
References / Resources
Mobile Printing – Options for Printers
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Open the section for your printer series > Find your printer and supported applications.
HP Printers - Mobile Printing Solutions Compatible with HP Printers
HP Smart (Mobile) >>> Download, How-to, and FAQ
HP Printers - Using the HP Smart App (Android, Apple iOS)
HP Print Service Plugin for Android HP Printers - Printer isn't available error (Android)
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
Enter the device type and model name of your HP device
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