Scanning issues

[Dhenley1418]

I was able to scan up to today and now all of a sudden im getting an error message saying my all in one printer isnt able to scan? Anyone have this issue before?

 

[Dragon-Fur]

@Dhenley1418 

Welcome to the HP User Community.

Printer is Printer-First with an included a scan function.

Not sure if it is related in this particular instance -

In general, if the printer cannot print because it's out of ink, other functions might suffer.

What? 

One of the options available after content is scanned in HP Smart is "Print" .

The application doesn't know which option will be selected and might simply be stuck because of the low-ink problem even though you are not (yet) using the print option after scan.

Yes, I know - kind of a reach... likely unrelated -- OR might be worth installing ink to fix the low-ink.

Not your problem?

Ignore and try something else...

For example,

Could be a connection problem - Try either Restarting the printer and the mobile device

Could be an app problem - Try uninstalling the app > Restart your device (phone) > Install a new copy of the app and start over.

Not your problem?

Ignore.

References / Resources

Mobile Printing – Options for Printers

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart (Mobile) >>> Download, How-to, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Print Service Plugin for Android   HP Printers - Printer isn't available error (Android)

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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