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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

When I want to scan the dialog box is not reacting, scanning process not starting.

HP LaserJet MFP M28-M31 : HP Printer Assistant

1 REPLY 1
HP Recommended

Hi @SubCarlito

 

Welcome to HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query. I will be glad to help you.

 

In order to assist you better, let us know if the printer is connected to a Windows or a Mac computer or phone.

Also, let me know the version of the windows operating system installed on your computer. 

Do not share any of your personal information such as serial, phone number, email ID, etc.

You may refer to this video link: https://www.youtube.com/watch?v=ZaUoHYq3KPQ

 

Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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