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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP ENVY 6055 All-In-One Printer
Microsoft Windows 11

I had an old HP All In One that stopped being supported on Windows 10.  

On that printer, I could put multiple pictures on the scanner bed and it would know that they were all individual pictures.

My 6055 thinks it is one picture.

If I crop it to one picture and save it, it doesn't let me go back to the full scan to choose another.

Beyond that, it's also 3-4 clicks to save a picture.

 

Am I missing something?

It doesn't make sense that a 10 year old printer was better than this new one.

2 REPLIES 2
HP Recommended

@ATadAnnoyed 

 

Welcome to the HP Community Forum.

 

Start here -- How to Scan

HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

You are perhaps missing the Full Feature Software / full driver printer software.

 

Example - Full Feature Software / full driver printer software - Installed

Programs_and_Features_Printer_Desktop_Icons_9Programs_and_Features_Printer_Desktop_Icons_9

 

HP Scan

The Full Feature Software / full driver printer software includes HP Scan.

HP Scan can scan multiple images on the printer flatbed and save each as a separate file.

 

Save as JPEG

Set Page Size to Detect Photos

 

9025_HP_Scan_menu_JPEG_More_Image_All_69025_HP_Scan_menu_JPEG_More_Image_All_6

 

 

References / Resources

 

Printer Software - full driver printer software

 

Video - Install full driver

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

 

and / or

Details / How-to / Examples

Read / Use / Ignore

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Printer Software - Installation

 

 There are two methods to install the printer software.

 

Easy Start Software is a wrapper that will find and install your printer software – If you want to install the full driver software, you do need to select the "Full Driver" when the option is presented.

 

The Web Pack Installation Package method uses the full driver installation package for your printer.

 

+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+

 

Method - Use the Easy Start Software to Install HP Smart and / or the Full Feature / Full Driver Software

 

Easy Start Installation Package - Information and Download / Save

 

  • Open  Home Page - HP Easy Start >> Click to open Category Software and Drivers 
  • Download and Save the current version of the Easy Start Software installation package  to install your print software

 

 Easy Start can be used to install your printer software or the HP Smart application.

 

If the HP Smart Application is (already) Uninstalled, Use Easy Start OR Get a new copy of the application from the Microsoft Store

 

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the Easy Start installation procedure.

 

+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+

 

Method - Use the full Web Pack Installation package to install the Full Feature / Full Driver Software

 

Find, Download-Save-Install

 

  • Open your printer Home Page > Support Website   
  • Open Category Software and Drivers > If the Installation package is not listed on the mail level, check in sub-category Software-Utility
  • The title  of the package might include the words “Full Feature”, “Full Solution”, “Print and Scan Driver”, or similar wording.
  • After the software is installed, Restart the computer and log in

 

 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

 

Preparation

 

  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

 

  • >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

 

Continuing...

  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

 

  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

 

  • Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

 

 

Installation

  • Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • After the software is installed, Restart the computer and log in

 

If using Easy Start

 

  • Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
  • When asked, opt for "Full Software and Drivers" (exact wording might vary).
  • Easy_Start_Full_Driver_2Easy_Start_Full_Driver_2

 

  • If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator

 

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

 

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

 

 

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

 

HP Printer Home Page - References and Resources –

 Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6055 All-In-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

I truly appreciate your response, but it doesn't work.

I tried installing from the network install.  It sat there and did nothing.

I tried the offline install a number of times.

A couple of times it gave me the option for the advanced features, and most times it didn't.  When I asked for the advanced features it did the install with the basic features.

I uninstalled all the hp programs, deleted the printer and rebooted my pc.  I did the offline install.  It went all the way through and never gave me the advanced features option.

I uninstalled everything, rebooted my pc and tried the network install.  It sat there and did nothing.

The bigger problem is HP doesn't care.  They won't give me a phone number to call because I'm out of warranty.

I'm obviously missing something, but I'm only going to get that answer over the phone.

I will wait a week or so, then buy an Epson and be done with anything HP forever.

I am way more than a tad annoyed.

If you think you can help me more, I'd appreciate your help, but I'm 99% done with HP right now.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.