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HP Desk Jet 5275 - Scanning Error
"A problem with the scanner has been detected. Restart printer and try again. If problem persists, visit the HP support website."
I have done everything from rebooting to website support etc etc several times and it says "problem solved" when it is not.
Virtual agent has not helped a few times i tried.
Any suggestions on how to resolve. Thanks
@Stefano1404, Welcome to the HP Support Community!
I understand you are not able to scan due to this error. Let us try these steps to resolve this issue:
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to download and install the latest printer firmware from your PC.
Click here to know different methods of updating printer firmware.
Check the scanner bar functionality
Perform a visual test of the scanner mechanism to see if it is jammed.
If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
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