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Scanning on Desk Jet 5275 - Error Message

HP Recommended
HP Spectre Lap Top
Microsoft Windows 10 (32-bit)

HP Desk Jet 5275 - Scanning Error 

"A problem with the scanner has been detected. Restart printer and try again. If problem persists, visit the HP support website."

I have done everything from rebooting to website support etc etc several times and it says "problem solved" when it is not.

Virtual agent has not helped a few times i tried.

Any suggestions on how to resolve. Thanks

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HP Support Agent
HP Support Agent
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@Stefano1404, Welcome to the HP Support Community!

 

I understand you are not able to scan due to this error. Let us try these steps to resolve this issue: 

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

 

Check the scanner bar functionality

 

Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.
  2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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