Scanning on OfficeJet 9020 ignores the page top

[okrist]

Hi,

when I scan a document on my 9020 via ADF the first inches of the page are missing. It's not always the same portion that's missing. And It doesn't happen always, but very often. It does not happen when I use the glas, only with ADF. Anyone any idea?

[Dragon-Fur]

@okrist 

From Category Troubleshooting > Jams and Feed Problems

ADF does not pick paper or feeds in too many sheets

and

Use a flashlight (torch in the UK); shine the light at an angle along the glass.

Clean, clean, clean.

Use a tiny brush to sweep all along the edges of the glass / ADF glass.

 Improving Scan Quality

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9020 All-in-One Printer series 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[okrist]

Unfortunately it's not that simple. I cleaned the rollers and stuff. Also this happens only with the first page of the first scan after a while. It never happens with the 2nd page or with a 2nd document. So I'm pretty sure it's an issue of the firmware/scan app on the device.