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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Scanning on OfficeJet 9020 ignores the page top

HP Recommended
OfficetJet 9020
Microsoft Windows 10 (64-bit)

Hi,

when I scan a document on my 9020 via ADF the first inches of the page are missing. It's not always the same portion that's missing. And It doesn't happen always, but very often. It does not happen when I use the glas, only with ADF. Anyone any idea?

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@okrist 

 

From Category Troubleshooting > Jams and Feed Problems

ADF does not pick paper or feeds in too many sheets

 

and

Use a flashlight (torch in the UK); shine the light at an angle along the glass.

Clean, clean, clean.

Use a tiny brush to sweep all along the edges of the glass / ADF glass.

 Improving Scan Quality

 

 

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HP OfficeJet Pro 9020 All-in-One Printer series 

 

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Dragon-Fur

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Unfortunately it's not that simple. I cleaned the rollers and stuff. Also this happens only with the first page of the first scan after a while. It never happens with the 2nd page or with a 2nd document. So I'm pretty sure it's an issue of the firmware/scan app on the device.

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