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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Sam251
New member
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Message 1 of 4
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Scanning option has disappeared from printers and scanners tab

HP Recommended
HP Envy 4520
macOS 10.15 Catalina

I'm used to opening the printer and scanner tabs nd seeing the scan option in there, but its just disappeared, no explanation that I know of. I'm not very computer savvy, so ran through the troubleshooting with Mac and they suggested I speak to HP, but my warranty has ended 😞

Can anyone help....in layman's terms please...

3 REPLIES 3
BryanCustomPure
Level 7
473 470 45 147
Message 2 of 4
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HP Recommended

The solution is to download this package which will update drivers AND THE CERTIFICATE:
ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-...

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

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Sam251
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HP Recommended

Thank you for this, but when I hit this ink, I'm getting a 'not found' page....

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BryanCustomPure
Level 7
473 470 45 147
Message 4 of 4
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HP Recommended

Try the one included in this new instruction set:

 

Use the HP Uninstaller: https://support.hp.com/us-en/document/c02440673
If you still have a folder marked HP, delete it.

Use Easy Start (https://support.hp.com/us-en/drivers/selfservice/hp-easy-start/7376041 - make sure your OS is correct) and see if your printer is supported. If not, move on to the next steps.

Uninstall your printer USING THIS METHOD ONLY (NOT EASY START, NOT EASY ADMIN): Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners. Then restart your computer.


Download (and install) this package (From HP FTP) which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen... If the link comes up blank, try right/control clicking and saving it. Or right/control click and copy link, and paste into browser bar. If you get the malware warning part-way through the installation, go to System Preferences>Security & Privacy where you can tick a box and unblock the HP option.


The install takes a bit. Let it run, even if it seems like it stalled out! When it completes, restart.


Then reinstall your printer using: Apple Logo (Upper Left of Screen)/System Preferences/Printers & Scanners, and use the default drivers. If drivers do not show up, download and install the 5.1 driver package from here: https://support.apple.com/kb/dl1888?locale=en_US . Then restart your computer.

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