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‎12-28-2020 08:29 AM

HP Recommended
Operating System: macOS 10.14 Mojave

All of a sudden my scanner for scanning multiple pictures isn’t working.  Some of the pictures are distorted after scanning. The preview looks fine. It’s when it finishes scanning.  However text scanning works great.  

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1 REPLY 1

‎01-07-2021 09:27 AM

HP Recommended

@Pquestion

 

Welcome to the HP Support Community.

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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