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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-19-2021 01:28 AM

HP Recommended
Product: Officejet 1600
Operating System: macOS 10.13 High Sierra

I uploaded new drivers a while ago and now the scan function has changed.  Before, I could load several pages in the feeder and have them scanned as one document.  Now, the scanner scans each page as a separate document.  how can I recover the old function of scanning several pages as one pdf or jpeg file?

Category:
1 REPLY 1

‎07-23-2021 08:47 PM

HP Recommended

@DWinters1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that the scanning multiple pages into one PDF functionality were lost after the driver update.However, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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