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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-05-2021 05:01 AM

HP Recommended
Product: HP 6978
Operating System: Microsoft Windows 10 (32-bit)

Hi. Got a replacement all in one HP 6978. When scanning I view some of the pages appear upside down. It seems the device arbitrarily selects some pages and turns them. Is this an Auto Enhancement feature problem?

Thanks

Category:
1 REPLY 1

‎01-05-2021 12:31 PM

HP Recommended

@Eitan3 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

If the software application to which you refer is HP Smart, then yes - the feature is the Auto-Enhancements.

Switch OFF the orientation setting.

 

Example

HP_Smart_W10_Scan_Auto-Enhancements_1HP_Smart_W10_Scan_Auto-Enhancements_1

 

 

 

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HP OfficeJet Pro 6978 All-in-One Printer 

 

 

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Dragon-Fur

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