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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-21-2021 10:33 AM

HP Recommended
Product: Dell
Operating System: Microsoft Windows 10 (64-bit)

Trying to setup HP OfficeJeft Pro 9020 for scanning to editable text and having a difficult time doing it.

Category:
1 REPLY 1

‎01-21-2021 11:22 AM

HP Recommended

@jswilley127 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

 

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

 

Do NOT post any personal details in the Community - we are a public resource.

Posting any of your private information here invites trouble.

==============================================================

 

Full Driver comes with OCR built into the software.

Sample Specs:

Product Specifications for the HP OfficeJet Pro 9020 All-in-One Printer (1MR69C)

 

Preparation

 

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

If using USB cable between the printer and the computer, disconnect the cable.

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

 

Example - Preferences

9025_HP_Scan_Menu_PDF_39025_HP_Scan_Menu_PDF_3

 

What else?

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
  • Latest versions of HP Smart require that you be signed into the application

 

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

  • Print: Send a print job to your printer.
  • Email: Send an email message or attachments.
  • Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

READ >> HP Printers - HP Smart: Use Smart Tasks

 

Example

HP_Smart_Mobile_Smart_Tasks_Edit_2HP_Smart_Mobile_Smart_Tasks_Edit_2

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9020 All-in-One Printer series 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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