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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎12-08-2025 04:35 PM

HP Recommended

I am trying to scan to email and get a message that user name and/or password is not correct.  I am unsure how to check to correct this.  I can scan from HP smart. Any help would be appreciated

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‎12-09-2025 01:42 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

What is the printer model?

 

Here's some examples on setting up Scan to Email:

https://www.youtube.com/watch?v=O5yCJLatoak

https://www.youtube.com/watch?v=ZpQUjJ5s0rY

https://www.youtube.com/watch?v=pnskJuz-RLo

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Color LaserJet Pro MFP M283fdw Printer : Set up Scan to Email with 2 Step Verification on Gmail
HP Color LaserJet Pro MFP M283fdw Printer : Set up Scan to Email with 2 Step Verification on Gmail
youtube.com/watch?v=O5yCJLatoak
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HP Color LaserJet MFP 4301 | 4302 | 4303fdw Printer
HP Color LaserJet MFP 4301 | 4302 | 4303fdw Printer
youtube.com/watch?v=pnskJuz-RLo
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‎12-10-2025 09:11 AM

HP Recommended

Thank you.  It is an HP 9010E All in One Printer.

 

What you have provided is very informative.  However, I do not see where to get app passwords in Google.  

 

Any suggestions would be appreciated.

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‎12-11-2025 01:41 AM - edited ‎12-11-2025 01:45 AM

HP Recommended

Hi,

 

Do a search for "App password" under the Google account,

 

This video did show how to get the App password @ time 5:40.

https://www.youtube.com/watch?v=ZpQUjJ5s0rY

 

For more resources on this printer model:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Color LaserJet Pro MFP 3301|3302|3303 Printers : Setup Scan to Gmail with 2 step verification
HP Color LaserJet Pro MFP 3301|3302|3303 Printers : Setup Scan to Gmail with 2 step verification
youtube.com/watch?v=ZpQUjJ5s0rY
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows step-by-step setup of Scan to Email with
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