Scanning to Gmail account

[Carlosagva]

For a few weeks now, I have not been able to scan to documents from my Office Jet Pro 8710 printer to my Gmail account.  I have made no changes to my system's setup so not sure what to do.  Help please.

[Anand_Andy]

Hi @Carlosagva,

Welcome to the HP Support Community

I understand you are facing a scan-to-email issue with your HP OfficeJet Pro 8710 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

• Are you able to log in to your Gmail account?
• Did you recently change your password?
• Have you set up 2 Way authentication on your Gmail account?

 The password for the email address can be edited and updated on the EWS page of the printer, let us try these steps: 

Option 1: Use the HP software to set up the Scan to Email feature.

1. Open the HP software/printer icon on the desktop screen.
2. Under the Scan or Scanner Actions heading, click Scan to Email Wizard.
3. When the outgoing email profile window displays, click your email address associated with this profile.
4. You will also find an option to delete a previously configured Email address
5. Enter an email profile display name. This is the name that will display on the printer control panel for the email profile.
6. Enter a security PIN to restrict access to this email profile from the printer control panel, if desired.
7. Enter the correct SMTP server and SMTP port information.
8. If you typically have to enter a user name and password to log into your email account, you will want to enter this information into the email authentication fields.
9. Click Next, and then click Save and Test or Save to complete the email profile configuration.

Alternatively, you can also watch this video to know how to delete and set up an Email address for scanning from HP printers

Option 2: Open the embedded web server

1. Find out the IP address or hostname of the printer by touching (Wireless) or (Ethernet) or by printing a network configuration page.

Note: The printer must be on a network and must have an IP address.

2. In a supported web browser on your computer, type the IP address of the printer. For example, if the IP address is 123.123.123.123

Note: If you get a security message as "your connection is not private", click on Advanced and proceed to this website.

Step 2: On the printer settings page, go to Scan > scan to email > Select your email address > Edit > Authenticate > Email login authentication > Input new password > Next > Save and Test

Let me know how this goes.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Repairatrooper]

Recently Google made changes to how their mail system is secured and that resulted in a lot of users having to reprogram their printers. See this knowledge base article for instructions: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-configure-your-HP-device-to-use-Scan-to...