Scanning to PDF is not working

[SAMOKAMO]

Dear expert,

I have bought a secondhand "HP LaserJet Pro CM1415fn Color Multifunction Printer" . I have downloaded the full driver from HP support website "https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-cm1415-color-multifunction-printer-...". I tested all feature "copy, print, fax and scan" and all of them working perfectly except that scanning output is not giving me an option to choose SCAN TO PDF.

I have installed trial version of Adobe Pro to scan my documents into PDF. Please assist me in case there is another driver or tools can help me.

Thank you in advance.

[Barachiel]

@SAMOKAMO

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

I recommend you delete the driver and root level and retry, follow the steps below: 

In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Once done, follow this link and install the full feature driver software. 🙂

Keep me posted,

[SAMOKAMO]

Thank you for your help.

I have a question if you do not mind before doing these steps.

Are you sure the scanning software support PDF extension please?

[Raj1788]

@SAMOKAMO

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Yes, the software supports PDF extensions.

USe can also use HP Smart App

Click on this link: https://support.hp.com/in-en/document/c04675142 Using the HP Smart App

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)