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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-19-2021 05:33 PM

HP Recommended
Product: Lenovo T480
Operating System: Microsoft Windows 7 (64-bit)

The printer is connected to my computer with USB cable as WiFi not available at this time.  I am accessing the HP Smart App and clicking on "scan".  I have the document loaded via the document feeder on the top front of the printer (not the back where the print paper goes) as that is what was instructed in the video.  Nothing happens when I click on "scan" in the HP Smart App.

Category:
1 REPLY 1

‎09-23-2021 01:22 AM

HP Recommended

@Lilliancpa1

 

Welcome to the HP Support Community.

 

Which Printer do you have? Also, HP Smart App works only on wireless.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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