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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Scanning to computer

HP Recommended
Lenovo T480
Microsoft Windows 7 (64-bit)

The printer is connected to my computer with USB cable as WiFi not available at this time.  I am accessing the HP Smart App and clicking on "scan".  I have the document loaded via the document feeder on the top front of the printer (not the back where the print paper goes) as that is what was instructed in the video.  Nothing happens when I click on "scan" in the HP Smart App.

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Welcome to the HP Support Community.


Which Printer do you have? Also, HP Smart App works only on wireless.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

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