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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Cbosslady
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Message 1 of 2
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Scanning to laptop issues

HP Recommended
Example: HP Deskjet 3520
Microsoft Windows 7 (64-bit)

I’m having a problem with scanning to my laptop, it’s connected because it makes copies and prints. However, when I attempt to scan there’s an error reading “no computer found”. Do you know why the problem is occurring? Thanks. 

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

 Hi @Cbosslady,

 

I'd like to help!

 

To assist better -

 

  1. How is the printer connected to the device USB or wireless?
  2.  Is there antivirus software installed on your computer?
  3. Are the printer and computer connected to the same network?

Meanwhile, 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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