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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP Color LaserJet Enterprise MFP M480f
Microsoft Windows 10 (64-bit)

Hi all, 

I am trying to set up Scan to the network folder for my HP Color LaserJet MFP M480 but when I add a quick set it asks for the windows domain name which is not available on my system. I tried using WORKGROUP as a domain name but it always fail the test. 

Please guide me through the process.

Thanks

1 REPLY 1
HP Recommended

Are you trying to scan to a workstation directly as opposed to a network? A better description of what you are trying to do would be helpful. If you are scanning to a workstation, typically the domain name will be the name of the workstation. 

When entering credentials the user name will be "workstation name\username" and the password will be whatever password you use to log into windows on that computer.

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