Scanning via HP Smart app stopped working.

[rdpage11]

I can no longer open the HP Smart App and scan from my printer.  I can still go to my printer and select scan to a device and I can see my laptop device.  When I select scan on my printer, the document is scanned and ends up in my windows scan queue.  Why can I no longer scan via the HP Smart App.   I like to be able to add docs to a scan, re-order, etc.

[Dragon-Fur]

@rdpage11 

Welcome to the HP Community Forum.

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@rdpage11 wrote:

I can no longer open the HP Smart App and scan from my printer. 

I can still go to my printer and select scan to a device and I can see my laptop device. 

When I select scan on my printer, the document is scanned and ends up in my windows scan queue. 

Why can I no longer scan via the HP Smart App.   

I like to be able to add docs to a scan, re-order, etc.

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I see the "Windows" part in your message.

Did not see that you included the Windows version.

The version can make a difference.

If you end up needing more help, please tell us:

• Which version of Windows you are running on the computer.
• Whether you have installed the Full Feature Software / full driver printer software (in addition to HP Smart).

HP Smart is run on your computer or mobile device -- it is not started on the printer.

A scan job initiated on the printer would -- assuming the full driver printer software is installed on the computer -- let you select the computer, scan the content, and then send the data to the computer.  Not sure how the scanned content would end up in the Print Queue.  ?

HP Smart might need to be Reset.

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Consider

Restart everything, including the router that controls your network.

No Joy?

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

References / Resources

Example - Parts to the Printer Software - Windows

Parts_to_Printer_Software_6

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8028 All-in-One Printer 

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