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‎06-22-2021 04:10 PM

HP Recommended
Product: Officejet pro 9025
Operating System: Microsoft Windows 10 (64-bit)

Officejet pro 9025

 

I have two problems, and I am almost sure there is a permanent defect somewhere. 

1- If I scan from the feeder:

- I see many times the text or stamp looks melted or stretched in a strange way.

- I can not scan from the panel even when all drivers and software were installed.

- The lower part of the page disappears when I scan from the feeder.

 

Anybody knows what is going on? 

 

Category:
1 REPLY 1

‎06-25-2021 09:34 AM

HP Recommended

@Nabeel10

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document Resolve scan quality problems: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ 
            

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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