Scanning without signing up to HP Smart

[Dee__Dee]

Hello, I have been trying to scan a document on my HP Envy 7830 printer from my computer but am unable to do so without creating an account within HP Smart app. Why can't I simply scan from my computer without setting up an HP Smart account? 

[Rainbow23]

Hi @Dee__Dee,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?
- Error messages (if any) on the unit. 

Take care and have a great day ahead.

[Dee__Dee]

The printer is connected to a Windows laptop, operating system is Windows10. Connection is via wifi. No error message. Just when I open HP smart app to be able to print/scan, when I click on print/scan icon I'm prompted to log in/create an account and I can't get past that window and manage printing/scanning from my laptop. I just want to be able to use the software without the need to log in.

Thank you in advance for your help 

[Rainbow23]

Hi @Dee__Dee

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

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