Scanning works but in HP app 'scanning is unavailable at the moment'

[Lisa114]

So there was an internet problem in our street. 

I managed to reconnect the printer to my computer. Printing works. 

Now i tried to scan something using the HP smart app. When clicking on the tile, it says that scanning is unavailable at the moment and i should check if the printer is on. So i did that and returned to the scanning but it's still the same. 

I have deconnected to the router, started the printer again and restarted my laptop. 

Still the sam so i decided to use the HP print and scan doctor. Recommendations were to install software, which i did. Still not working so i did the doctor thing again. Now i clicked on solve scanning problems. The printer made a ot of noise and i even tried the testscan, which worked. But still not available on the HP smart app. 

What can i do? 

[Dragon-Fur]

@Lisa114 

You did not include the Operating System you are using and in the case of HP Smart, there are big differences in printing with HP Smart Application on a mobile device as compared to printing with HP Smart in Windows 10.

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

• HP Printers - Mobile Printing Solutions Compatible with HP Printers
• HP Printers - Using the HP Smart App (Android, Apple iOS)
• Select Printers: HP Printers - Print Anywhere with the HP Smart App

 If you are trying to print from your mobile device (iPad / phone, for example), then you can try either resetting the application on that device or perhaps uninstalling the application and then reloading it.    This will likely require that you know your login credentials for your network (WiFi network SSID (name) and network login password for that WiFi network).

Additional help is available in the FAQ section of the "Using the HP Smart App" document.

HP Smart for Windows 10

Help for HP Smart for Windows (includes a link to the store)

• HP Printers - Using the HP Smart App (Windows 10)

Removing the application and reinstalling it may help.

HP Smart Application in Windows 10 can be uninstalled (how-to in document).

After you remove the application, Restart the computer and log in.

Open the Windows Store, find the application, and install (how-to in document).

NOTES:

• You might need to check / reset / adjust your WiFi network credentials (SSID Network name and network password).
• Make sure you are connecting the printer to the same network as you are using for the rest of your network (computer, router, other devices).

References - More information and places to look for solutions

For Windows - HP Deskjet 2540 All-in-One Printer series Full Feature Software and Drivers

Troubleshooting

Topic Wireless, Networking & Internet

Subtopic Wireless Connections & Networking

Featured content for selected topic, includes (and is not limited to):

Find Your Wireless WEP, WPA, WPA2 Password

 No Connection after Router or Wi-Fi Settings Change

Printer Does Not Maintain Wi-Fi Connection

 A 'No AirPrint Printers Found' Message Displays (iOS)

 A 'Printer Isn't Available' Message Displays (Android)

How to

Topic Print

Subtopic Print Apps, ePrint or Mobile Printing

Featured content for selected topic includes and is not limited to:

 Printing from an iPhone, iPad, or iPod Touch

Using the HP Smart App (Android, Apple iOS)

 Printing from Android Smartphones or Tablets

 Mobile Printing Solutions Compatible with HP Printers

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP Deskjet 2540 All-in-One Printer series

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