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HP Recommended
HP OfficeJet Pro 6978 All-in-One Printer
Microsoft Windows 10 (64-bit)

When I scan using the "Document Feed", there is a black line about 2/3 of the printed page.

1 REPLY 1
HP Recommended

@GulfCondo 

 

Welcome to the HP User Community.

 


@GulfCondo wrote:

When I scan using the "Document Feed", there is a black line about 2/3 of the printed page.


Could be dirt / tiny spec of "something".

If the dirt is on the outside..

Use a flashlight (torch in the UK); shine the light at an angle along the glass.

Clean, clean, clean the glass panel(s)

AND

Use a tiny brush to sweep all along the edges of the glass.

 

More help, presented in order to be considered / completed:

Resolve scan quality problems on HP printers

And

Resolve copy problems with HP printers

 

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HP OfficeJet Pro 6978 All-in-One Printer 

 

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