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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Jack_lawler100
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Scanning

HP Recommended
Office jet pro 7740
macOS 10.15 Catalina

The scans produced by the flatbed have a small white-ish streak running down the image vertically. It is not completely white but lighter then the rest of my the image. I have thoroughly cleaned the flatbed surface. 

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Jay_G24
HP Support Agent
HP Support Agent
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HP Recommended

 Hi @Jack_lawler100,

 

I'd like to help!

 

To assist better -

 

Does the copy print out the same way? 

 

Meanwhile, Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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