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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-07-2022 06:56 AM

HP Recommended
Product: Office Jet Pro 8025e
Operating System: Other

I just bought an HP Office Jet Pro 8025e and it works well other than the scanner. The copier works but when I scan with either the document feeder or flatbed  the quality is very bad. Print is barely legible. I use a Mac with OSMonterey 12.0.01.

 

I had an HP Office Jet Pro 8620 before buying this one and it scanned perfectly.

 

Any thoughts how to rectify this or is there a problem with this product??

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