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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-01-2022 04:58 PM

HP Recommended

Why do I have to be online to scan? I bought the printer outright. There is no reason why I have to sign in on a printer/scanner I bought!

 

Category:
3 REPLIES 3

‎03-02-2022 10:45 AM

HP Recommended

Hello @Felix_999 ,
Welcome to the HP Support Community!

 

You need to provide some more details:

  1. Window or MAC computer?
  2. What Printer?

    How Do I Find My Printer's Product Name or Number?

  3. How is the printer connected? USB or Network?
  4. Has it ever worked or is this a new installation?

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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‎03-03-2022 06:25 AM

HP Recommended

Hello. Here is the info you asked for:

1.) It is a Windows computer running Windows 10.

2.) The printer is a  HP Laser Jet  MFP M227fdw. Model # on the back of the printer is: G3Q75A.

3.) Connected via wireless network.

4.) It has worked for over 2 years.

1 person found this reply helpful
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‎03-03-2022 12:17 PM

HP Recommended

Thanks for the info.

Try the solution first: Turning Off Web Services 

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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