Scanning

[Sweet62]

Cannot scan.  The computer name is not correct.  How do I change?

[Dilip_18]

Hi@Sweet62,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing scanning issues with the HP Officejet 4500 Wireless All-In-One Printer.  

The printer detects the name of the computers. The name change has to be done on the computer.

1. Open Settings and go to System > About(at the bottom).
2. In the About menu, you should see the name of your computer next to PC name and a button that says Rename PC. Click this button.
3. Type the new name for your computer. You can use letters, numbers, and hyphens -- no spaces. Then click Next.
4. Restart the PC to check the change. 

I have a few recommendations 

• Diagnose & fix any of the following scanning problems or error messages using the HP Print and Scan Doctor
• Click this link for more details on scanning https://support.hp.com/in-en/document/ish_2041634-1713099-16

Hope this helps! Keep me posted. 

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Have a great day!