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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-15-2022 05:36 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

First of all, HP Smart is very slow.  My problem is that the scanner quits scanning and says that scan is unavailable when everything else is working as it should.  Everything is hooked up the way it should be, the printer prints and the diagnostic says everything is fine, but HHP Smart says the scanner is unavailable. Anyone have any ideas?

Category:
1 REPLY 1

‎09-24-2022 09:45 AM

HP Recommended

Hi @Treehunter


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP Printer.

  

Please download and install the firmware update on the computer connected to the printer from this Link


You may also refer to this document to know how to update the firmware from this link

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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