• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-18-2022 04:29 PM - edited ‎10-18-2022 04:38 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Scanning legal documents - 8.5 x 14 -- I can't get a document to scan 8.5x14 --- it always ends up at a out 8.5 X 11.7. I changed the setting to 8.5x14 and I get a message that I can't scan that size.  ok, now the question is HOW... i've tried it a dozen times and it scans / the scan i end up seeing is short of the 14 inches - looks like it scans 11.7 and leaves off a portion of my document - the portion with signatures on it. I am using a HP ENVY 6455e, on a PC.

How can I condense the legal doc to be a 8.5x11?

Category:
1 REPLY 1

‎10-18-2022 09:42 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

The printer settings need to be set to Legal before using the Document feeder to scan Legal size document.

 

This relevant example shows how to set the settings (then can copy or scan with Legal size paper):

https://www.youtube.com/watch?v=wgC06Z7AKv8

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPh6CvwM2cDtFruOzbfD2fEk

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.