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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-03-2023 07:02 PM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 11

Hi,

 

I've been working on this issue all afternoon to no avail.

 

I am able to send something to my printer to be printed, but to scan something and send it back to my computer is not working.  Everything was working properly until Dec 31, 2022.  As of the 1st of January 2023, my scanner is not able to send my information back to my computer.  What can I do?  I am very frustrated!!!

Category:
1 person had the same question
2 REPLIES 2

‎01-03-2023 07:05 PM

HP Recommended

Sorry, I am getting the error message, "Connect to the Internet."

Was this reply helpful? Yes No

‎01-09-2023 08:16 AM

HP Recommended

@Peggy011

 

Welcome to the HP support community.

 

I understand that you are unable to scan to the computer from the printer, I am glad to assist you.

Use the HP Printer Assistant application to enable Scan to Computer if it has been disabled.

  1. Open the HP Printer Assistant. Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ...
  2. Go to the Scan section.
  3. Select Manage Scan to Computer.
  4. Click Enable.

If the issue persists, turn on the web services on the printer.

Refer to this HP document for the steps:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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