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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Scans come over to HP Smart app fine but become garbled or fragmented during the edit function

HP Recommended
Envy 5055
Microsoft Windows 10 (64-bit)

Just within the past couple days when scanning landscape photos using the HP Smart app,  after editing they have become garbled at the bottom with lines across the bottom.  The process is 1. Scan the photo using the HP Smart app on my laptop via WiFi. The scan comes across clean. 2. Hit the edit function button and resize the photo (I may or may not use other edit functions). 3. Hit the Done button. This is where the garbling, fragmenting takes place, see examples. 4. I save the photos in the photo file on my laptop. They save with the same error. I have not tried to print any. Please note that this problem has not been evident to date with portrait oriented photos. I'm at a loss to explain why this only happens on landscape oriented photos so far and would appreciate very much if anyone has a fix for this issue.


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Welcome to the HP support community.


Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using HP smart app

Click here to for the steps to download


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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