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02-09-2023 06:23 AM - last edited on 04-27-2023 05:47 AM by JessikaV
Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Original topic URL: Scans suddenly are blurry. - HP Support Community - 8599217
I did everything in your link and it did not solve the problem. N.B. I did this before I got your response! I am determined and thorough if nothing else!
Thanks to another frustrated Mac user’s post, I found I am at least able to scan using the Mac OS software, but not HP Smart. The scans come out clear with the Mac software, and blurry with HP Smart. This is a problem with your software.
After two years with this printer, the accompanying software is useless. This is not up to my expectations of HP.
02-13-2023 01:07 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing scanning issues with HP Printer.
Kindly refer to the steps on this link and let me know if that fixes the issue.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
I am an HP Employee
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