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‎07-09-2023 07:07 AM

HP Recommended
Product: HP ENVY 5052 All-in-One Printer

If I put a document in the printer and just copy it the copy is correctly aligned on the paper.  If I scan a document and then bring it up to print it is not correctly aligned on the screen or when printed.

Category:
1 REPLY 1

‎07-11-2023 12:35 PM

HP Recommended

Hi @frankljc,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I suggest that you follow the steps listed below to update the firmware from HP Smart App.

1. Go to 123.hp.com (Android, Apple iOS, iPad OS), or HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (Mac) (if not installed).

2. After completing the printer setup, click or tap on the printer’s name.

NOTE: Menu names, locations, and available settings vary by printer model.

3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.

4. Click or tap Tools or Web Services.

5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

 

You may also refer to this weblink: https://support.hp.com/us-en/document/ish_1776648-1643972-16 

 

I hope this helps.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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