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Microsoft Windows 10 (64-bit)

Scans are crooked. Tilts to the right when using the feeder

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Welcome to the HP support community.


Clean the automatic document feeder (ADF) rollers

  1. Gather the following materials:

    • A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

    • Distilled, filtered, or bottled water (tap water might damage the printer)

  2. Remove the original document from the ADF.

  3. Turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Open the ADF cover.

  6. Find the paper pick rollers and the separator pad inside the ADF.

  7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, then squeeze any excess liquid from the cloth.

  8. Use the damp cloth to wipe any residue off the paper pick rollers and the separator pad.

  9. Leave the ADF cover open for two minutes to allow the paper pick rollers and separator pad to dry.

  10. Close the ADF cover.

  11. Reload the original document print side up in the document feeder tray. Gently slide the document into the printer as far as it can go.

  12. Slide in the paper width guides until they are snug against the paper.

    Do not push the paper width guides in so far that they bend the paper.

  13. Reconnect the power cord to the rear of the printer.

  14. Turn on the printer, then try to scan.

Update the printer firmware

Here are the steps:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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