cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Justameregirl
New member
2 1 0 0
Message 1 of 4
125
Flag Post

Solved!

Seems to take much longer to "scan through print" than my previous HP Deskjet 2542.

HP Recommended
HP Envy 6000
Microsoft Windows 10 (64-bit)

I scan photos a lot. I previously had HP Deskjet 2542 Print-Scan-Copy. Easy to scan and edit. The scan/print steps were much easier, I needed a driver I can't find. My new HP Envy 6055 (series 6000) takes FOREVER. I don't know the category-can't find it anywhere. It does use the same cartridges. I'm thinking of returning it. Am I missing something? 

1 ACCEPTED SOLUTION

Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
28,429 21,688 1,528 1,453
Message 2 of 4
Flag Post
HP Recommended

@Justameregirl

 

Welcome to the HP support community.

 

Update the printer firmware

Here are the steps- Click here

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
28,429 21,688 1,528 1,453
Message 2 of 4
Flag Post
HP Recommended

@Justameregirl

 

Welcome to the HP support community.

 

Update the printer firmware

Here are the steps- Click here

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Justameregirl
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

 I followed instructions to remove all printer related software, noting that the only thing I had to remove was the printer from Devices and Printers window. (?) I had connected the wireless WiFi and downloaded the  HP Smart app previously and things seemed to be OK, but slow. Rereading your reply, it appeared that I had not completely installed the printer, which I then did. Thanks for sending me in the right direction.

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
28,429 21,688 1,528 1,453
Message 4 of 4
Flag Post
HP Recommended

@Justameregirl

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation