Set 570 printer but scanner won't work. It keeps telling me to add a printer.

[Net5333]

I just set up my new Hp Smart Tank Plus 570 printer. The printer works fine, but the scanner keeps telling me to add a printer, which is obviously already connected. 

[Pallipurath]

Hi @Net5333,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you're having trouble with the scanner on your HP Smart Tank Plus 570 and it requests you to "add a printer" despite being already connected, I would request you to please follow the steps:

Re‑Add Printer in HP Smart

• Open HP Smart → remove the printer.
• Select Add Printer > Set Up New Printer and reconnect.

Run HP Print and Scan Doctor

• Download HP’s Print and Scan Doctor utility.
• Run it to automatically detect and fix scanner communication issues.

Remove Existing Software:

• On your computer, uninstall the current printer software through the Control Panel or Settings.

Download Updated Software:

• Go to the HP Support website and download the latest drivers and software for your HP Smart Tank Plus 570.

Install Software:

• Follow the on-screen instructions to complete the installation and ensure full functionality of both printing and scanning features.

Take care and have an amazing day!

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Regards

Pallipurath.